Question 1

How far in advance do I need to book?

Accepted Answer

There is a minimum of a 3 week notice for a Whole HOG or PIG Out Party.

Question 2

How long does it take to smoke a whole hog?

Accepted Answer

The average hog will smoke for about 12 hours, so we will do the smoking and bring the hog to your party to carve onsite in front of your guest!

Question 3

What is included in the PIG OUT BUFFET?

Accepted Answer

From Pig to Plate served with our Big Jr's Buttz Sauce, Big Jr's Hot Sauce or Big Jr's Smokin' White Sauce and your choice of sides. Our catering team will make it easy for you to handle all the details. We'll bring chafing dishes, high quality disposable plates, cutlery, napkins, wet naps and serving utensils. We will serve up the Que and clean up too.

Question 4

What size HOG do I need?

Accepted Answer

Multiply the number of guests by 1.25 to determine the size HOG you will need.   EX. 50 guests x 1.25 =62.5lb. You will need a 63lb hog.

Question 5

How much does a whole hog cost for the PIG OUT PARTY?

Accepted Answer

We charge our Pig Out Parties on a per person basis, the minimum number is 50 people.

Question 6

How will the PIG be presented to my guest?

Accepted Answer

Carved on-site! We will bring the Whole Hog, dress it up and then our Pitmasters get to pig pickin'! The whole hog is set on display at the end of the buffet table.

Question 7

Do you require a down payment on Pig Out Parties?

Accepted Answer

Yes all Pig Out Parties require a non-refundable 50% down payment.

Question 8

What is the length of your food truck?

Accepted Answer

Approximate Clearance 30 feet long, height 13 ft and width 10ft

Question 9

Can you park the food truck in the grass?

Accepted Answer

Yes we can park on any surface as long as it is level

Question 10

Do you need power or water to operate your food truck?

Accepted Answer

No our truck is self-contained with water and a quiet Honda Generator

Question 11

Will you travel out of state?

Accepted Answer

No our service area consists of Middle Tennessee

Question 12

What methods of payments do you accept?

Accepted Answer

Cash, Debit or Credit Cards, Apple Pay, Venmo or Business Checks (Only accepted for catering)

Question 13

Do you require a down payment on catering orders?

Accepted Answer

Yes all Onsite Food Truck, Drop Off/Delivery, Box Lunches and Buffet Style Catering requires a non-refundable 50% down payment

Question 14

How long does it take to receive my Buttz Sauce?

Accepted Answer

Buttz Orders placed online will be shipped within 1 to 3 business days. You will receive an email with tracking information once shipped. If you have questions, please contact us at smokinbuttztn@gmail.com

Question 15

What is the return policy?

Accepted Answer

Here at Smokin’ Buttz BBQ Online Store, it is our mission to make sure that you are 100% satisfied with your purchase! If you are unhappy with the item(s) received for any reason, you may return your purchase within 30 days of the purchase date.  When returning an item, please note that: The item must be in new/unused condition The item isn't damaged (see the information below on damaged orders) Must be within 30 days of the purchase date If the return in question meets the above criteria, please pack the item up safe & sound for shipping back to our warehouse.  Return Address: *Please note that return shipping is to be paid by the customer.

Question 16

How long does it take for my return/refund to be processed?

Accepted Answer

Once we receive your return shipment back to our warehouse, we will issue a refund for the item back to the credit card used for the original order. Please allow 5-7 business days for the refund to post back to your account. Please note that the refund will not include the shipping cost for the original order.

Question 17

My order is damaged! What should I do?

Accepted Answer

Oh no! We’re sorry to hear that your order didn't make it to you in one piece. We certainly do our best to properly package each item, but sometimes a package can be damaged in transit. Please notify us within 5 days after receiving the shipment with a photo of the damaged item at smokinbuttztn@gmail.com. With proof of the damage, we would be happy to send out a replacement or issue a full refund for the order.

Question 18

Can I cancel my order?

Accepted Answer

Have a sudden change of heart? We would be happy to cancel any orders that have not been shipped. Please notify us at smokinbuttztn@gmail.com of any cancellations. We process orders pretty quickly, so please notify us of any cancellations as quickly as possible. If the order has already shipped, please view our return policy.

© SMOKIN' BUTTZ

Lavergne, TN 37086

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